F A Q

W H E R E  C A N  I  P U R C H A S E  E L L E ' S  A R T W O R K ?

Artworks are available online at www.ellecampbellart.com

W H A T  I S  T H E  B E S T  W A Y  T O  C O N T A C T  U S ?

Email info@ellecampbellart.com

 
W H A T  P A Y M E N T  M E T H O D S  D O  W E  A C C E P T  ?

Payment is in $AUD. Your bank determines the currency conversion rate. We accept Credit Card payment. For payment enquiries please contact us directly at info@ellecampbellart.com

Payment plans are available upon request. For payment plan enquiries please contact us directly at info@ellecampbellart.com

W H A T  I S  O U R  R E T U R N  P O L I C Y ?

All product and service purchases are final; This term is a condition upon purchase and the use of this website.

 

As each print collection is limited and original artworks are unique, we accept returns only under dire circumstances of unopened items, returned within 14 days of delivery. Returns are subject to availability. No returns accepted unless agreed to by Elle Campbell Art. Cost of item only (not shipping) will be refunded if terms are agreed to. Return shipping cost and taxes to be paid by customer.

 

Sale of discounted sale items are final. There are no returns on discounted sale items

 

We reserve the right to reject any request for returns that do not comply with the conditions above. If your return is approved but after review your package is not accepted, it will be sent back to you at your cost and a refund will not be granted.

W H E N  W I L L  M Y  A R T W O R K  A R R I V E  ? 

Ready to ship stock will be dispatched with estimated delivery, within 10-30 days depending on where in the world you are and if any major public holidays affect our couriers.  
 

During new collection releases and personal artist holidays there may be slight delays.

 

If your purchase is a sale item or purchased during exhibit dates please anticipate a longer period due to busier times.

W I L L  I  H A V E  T O  P A Y  D U T I E S  /  T A X  O N  R E C E I P T  O F  G O O D S  ?

Unfortunately we cannot be held responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes, other fees or brown paper bags, which may be imposed, will rest with the customer.

 

Please contact your local customs offices if you would like to seek more information regarding taxes and duties.

 
H O W  C A N  I  T R A C K  M Y  O R D E R  ?

When your order is shipped, we'll send you an email containing a tracking number which allows you to easily and quickly locate and track the progress of your order. If you do not receive this email within 30 days please contact us at info@ellecampbellart.com

 
H O W  M U C H  D O E S  I T  C O S T  T O  S H I P  M Y  O R D E R  ?

Artwork may be couriered Australia wide and internationally. Please click here to request a quote.

 

We prefer courier companies that provide security and fast shipment of your valuable goods.

W H E R E  D O  Y O U  S H I P  T O  ?

Artwork may be couriered Australia wide and internationally. Please click here to request a quote.

W H A T  I F  T H E  I T E M  I  R E C E I V E  I S  D A M A G E D  O R  F A U L T Y  ?

All artworks and frames are hand made. We strive for high-standard and quality so we're pretty sure damages or faulty product won't appear. However, if you do have a concern with a faulty or damaged item, please contact us within 24 hours of receiving the goods at info@ellecampbellart.com so we are able to review the matter.

 
C O L O U R  V A R I A T I O N  ?

All silks and linens are hand painted so there will be variations in colour pallets from one artwork to another and from one artwork to its digital reference photo. Please note the computer screen or mobile phone that you look at artworks on may not truly represent the actual colours that they are in real life. Even though we try to photograph them to capture the closest possible match, sometimes there may be a slight variation, which we think adds to the uniqueness of each piece.

 

We are happy to send any further images should you want a closer look. Email info@ellecampbellart.com for further assistance.

 

We do not accept a return based on colour discrepancy. 

W H A T  I F  T H E  A R T W O R K  I  R E C E I V E  D O E S  N O T  F I T  ?

Descriptions are available for each product with clear dimensions provided. We do not accept a return based on size discrepancy. 

 
C A N C E L L A T I O N  P O L I C Y  ?

On review of individual orders if we deem that this is not for personal shopping we have the right to cancel any orders.

M A I L I N G  L I S T

© 2019 Elle Campbell Art.  All rights reserved.